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Policy Page

Shipping Policy

Thank you for visiting and shopping at AGMD Group Inc. 

Following are the terms and conditions that constitute our Shipping Policy. 

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout. Shipping is based on the cost of sales before taxes. All sales over $300.00 before tax are included in free shipping! Please see below for our standard shipping fares for orders within North America.

Return Policy

Thanks for purchasing our products at AGMD Group.

Due to the nature of the products sold at AGMD Group Inc, all sales are final and not eligible for refunds.

If for whatever reason you are unsatisfied with your purchase, we encourage you to contact us at payments@agmdgroup.com and let us know why you are dissatisfied with your purchase and we can work on a solution together.

You may be eligible for a full or partial exchange only on products that are unopened, have not been removed from their original packaging, and have been received in the last three calendar days.

After the three day period you will no longer be eligible for any exchanges. We encourage our customers to review the product thoroughly after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us at payments@agmdgroup.com

Data Privacy Policy

Policy

In order to sell and ship items to the customer, AGMD Group Inc. voluntarily collects your personal information when you create an account or place an order on the website. When you place an order, AGMD Group Inc. tracks the items that you ordered and the order ID of your purchase session. AGMD Group Inc. tracks items and order IDs to display your order history, track the status of your order, improve the overall customer experience and to develop and launch marketing campaigns.  

Customer payment information is collected and used by Stripe to process your payment, AGMD Group Inc. does not store any payment information. When you use the “Remember Me” feature of Stripe Checkout, Stripe collects your email address, payment card number, CVC code, and expiration date. More information about how this data is used can be found in Stripe’s privacy policy(Stripe Privacy Policy).

In order to improve the customer experience on the website and help you find the products that you need, your information may be collected by Google Analytics and viewed by select AGMD Group Inc. staff members or select Intellect Canada Incorporated (the organization that manages the AGMD Group Inc. website) staff members.

All data mentioned above is collected by AGMD Group Inc. and stored securely by Google Cloud, you can click the following link to learn more about how Google uses information from sites or apps that use their services (Google Privacy Policy).

AGMD Group Inc. will not share your personal information with any third-party organizations other than the two mentioned above (Google and Intellect Canada Incorporated) for any purposes.

All data mentioned above will be stored indefinitely and deleted at the user’s request. To inquire about requesting a copy of your data or deleting your data, please contact compliance@agmdgroup.com.

If you have any questions or concerns with anything mentioned in our above Data Policy, please contact compliance@agmdgroup.com.

Definitions

Personal Information is defined as email address, full name, street address, city, state/province, ZIP/Postal code, and Country.

Payment Information is defined as your payment card type (i.e. Mastercard/Visa), payment card number, CVC code, and card expiration date.